That agonizing part at the end of your meal – how much to tip? Of course, you thought it was excellent, so 15%... or should it be 20% here? Are you expected to give as much as 25%? In some countries tipping is considered rude, and you certainly don’t want to offend anyone!

Navigating cultural differences can be tricky at times, especially when dealing with customers from around the world. How do you ensure you’re meeting their cultural expectations for customer services while also being aware of the countless nuances? There isn’t a one-size-fits-all approach, but there are things you can do to be more culturally aware. This course will help you deliver top-notch customer service while navigating cultural awareness.

By the end of this course, you’ll be able to:

• Identify common areas of cultural differences that customer-service teams often run into
• Differentiate between a high-context and low-context culture in customer-service settings
• Implement strategies to ensure you avoid bias when dealing with customers

Why take this course?

Good customer service should navigate cultural differences and complexities to ensure all customers receive the same high-quality care. This course, suitable for anyone in senior customer-service roles or customer-account managers, will help you to avoid bias and respect cultural differences wherever they crop up.

10 mins | SCORM | Takeaway Tasks