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Using the Right Language (CSA01)
C$9.99
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Customer Service Applied
Using the Right Language (CSA01)
Using the right language is like, really important man. ’Cos if you don’t then people might not respect you and stuff. That’s right. People will perceive you differently depending on the language you use. Be too conversational and relaxed,...
Nurturing Customer Relationships (CSA02)
C$9.99
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Micro-Learning Courses
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Customer Service Applied
Nurturing Customer Relationships (CSA02)
Good customer relationships are worth their weight in gold. Without them, sales will be more difficult to close, and your business will start to fail. When customer relationships go bad, things can very quickly become toxic and your business...
Practicing Positivity (CSA03)
C$9.99
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Micro-Learning Courses
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Customer Service Applied
Practicing Positivity (CSA03)
Positivity is great! When you’re positive, you lift everyone around you. You create positive energy that affects everybody you interact with, making everything you do seem easier. The opposite is also true. Negativity will make you unhappy and...
Achieving Clarity (CSA04)
C$9.99
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Micro-Learning Courses
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Customer Service Applied
Achieving Clarity (CSA04)
Information is difficult to understand when it’s not presented clearly. But it’s so much easier to understand when it is. When you present information, do it with clarity. If you don’t, you just won’t get the right message...
Maintaining Composure (CSA05)
C$9.99
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Micro-Learning Courses
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Customer Service Applied
Maintaining Composure (CSA05)
Dealing with people can sometimes be stressful, especially in customer service. Your customer could be frustrated, angry, or even upset. And sometimes, when they need to complain, it’s going to be you they’ll complain to. When you’re faced...

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