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 | C$9.99 Sales and Service / Customer Service Essentials Face-to-face, telephone, email, social media… customers probably have lots of different options to get in touch with you. But with so many channels to deal with, it can make your task of communicating with customers a bit harder. And if the... | ||||
 | C$9.99 Sales and Service / Customer Service Essentials Branding is easy, right? As long as there’s a logo, a quirky name, and social-media content, a business is all set… Well, there’s more to it than that, and it all comes down to employees. If workers don’t know the vision and values of the... | ||||
 | C$9.99 Sales and Service / Customer Service Essentials Great customer relationships are good for business. And good customer service is the key to creating those relationships. When customers receive the excellent service they expect, they tend to develop positive feelings about the organization.... | ||||
 | C$9.99 Sales and Service / Customer Service Essentials In customer service, it’s important to know how to create and maintain customer loyalty. For any business to thrive and grow, it needs loyal customers. Not only do they keep buying products and services, but they can also become advocates. That... | ||||
 | C$9.99 Sales and Service / Customer Service Essentials Even in the best businesses, problems can still come up. An important part of any customer-service role is solving problems that customers bring to you. To continue offering a high-quality customer experience, you need to know how to solve... | ||||
 | C$9.99 Sales and Service / Customer Service Essentials Customers’ expectations aren’t always matched by their experience. For example, they might have to wait in line for longer than they wanted. Sometimes, when this happens, customers may decide to complain. And as the face of customer service,... | ||||
 | C$9.99 Sales and Service / Customer Service Essentials Cross-selling and upselling are common techniques aimed at increasing profits. Whenever you interact with a customer, you can upsell by offering them an upgrade, or cross-sell by suggesting they buy a few more items. But you need to use these... | ||||
 | C$9.99 Sales and Service / Customer Service Essentials When customers choose a brand, business, product, or service, they have expectations about it. If those expectations aren’t fulfilled, they’re going to be disappointed. And as the face of customer service, you may unfortunately experience... | ||||
 | C$9.99 Sales and Service / Customer Service Essentials How do you feel about self-service checkouts? Some people love them because they’re so fast and convenient. But others dislike them because they want more human interaction when they shop. Technology has the power to improve customer service,... | ||||
 | C$9.99 Sales and Service / Customer Service Essentials It goes without saying that customers expect to receive good service. In fact, all businesses try to deliver great customer service. But because everyone’s aiming to deliver excellence, you need to find ways to go beyond customer expectations.... |
