Course
Maintaining Customer Service Across Channels (CSE01)
C$9.99
Sales and Service
/
Customer Service Essentials
Maintaining Customer Service Across Channels (CSE01)
“Should we be focusing on customer service or customer experience?” That might sound like a trick question, but customer service and customer experience are two very different parts of the same puzzle. Understanding how the two terms...
Maintaining Customer Service Across Channels of Communication (CSE01v2)
C$9.99
Sales and Service
/
Customer Service Essentials
Maintaining Customer Service Across Channels of Communication (CSE01v2)
Face-to-face, telephone, email, social media… customers probably have lots of different options to get in touch with you. But with so many channels to deal with, it can make your task of communicating with customers a bit harder. And if the...
The Importance of Brand (CSE02)
C$9.99
Sales and Service
/
Customer Service Essentials
The Importance of Brand (CSE02)
Know your brand. Would it surprise you to learn that knowing your brand is one of the best ways to provide top-notch customer service? A brand isn’t only a logo, a quirky name, or a social media presence – it’s also the knowledge and...
The Importance of Brand (CSE02v2)
C$9.99
Sales and Service
/
Customer Service Essentials
The Importance of Brand (CSE02v2)
Branding is easy, right? As long as there’s a logo, a quirky name, and social-media content, a business is all set… Well, there’s more to it than that, and it all comes down to employees. If workers don’t know the vision and values of the...
Customer Relationships (CSE03)
C$9.99
Sales and Service
/
Customer Service Essentials
Customer Relationships (CSE03)
When you’re trying to solve a customer’s problem or make a sale, it can be a challenge not to focus on your own agenda. You have quotas to meet and metrics to beat. But handling a situation incorrectly or in a pushy manner will not...
Customer Relationships (CSE03v2)
C$9.99
Sales and Service
/
Customer Service Essentials
Customer Relationships (CSE03v2)
Great customer relationships are good for business. And good customer service is the key to creating those relationships. When customers receive the excellent service they expect, they tend to develop positive feelings about the organization....
Customer Loyalty (CSE04)
C$9.99
Sales and Service
/
Customer Service Essentials
Customer Loyalty (CSE04)
Think back to any time you were rudely refused a refund, cold-called or received an impersonal birthday message from a stranger on LinkedIn, and you’ll realize you know exactly how to destroy a potential customer relationship. Keeping...
Customer Loyalty (CSE04v2)
C$9.99
Sales and Service
/
Customer Service Essentials
Customer Loyalty (CSE04v2)
In customer service, it’s important to know how to create and maintain customer loyalty. For any business to thrive and grow, it needs loyal customers. Not only do they keep buying products and services, but they can also become advocates. That...
Effective Problem Solving (CSE05)
C$9.99
Sales and Service
/
Customer Service Essentials
Effective Problem Solving (CSE05)
You’re most likely familiar with this scenario. A difficult issue or unreasonable request comes up during the 5 minutes before the end of your shift. You’re tempted to shoot off the first response that comes to mind just to get the customer...
Effective Problem-Solving (CSE05v2)
C$9.99
Sales and Service
/
Customer Service Essentials
Effective Problem-Solving (CSE05v2)
Even in the best businesses, problems can still come up. An important part of any customer-service role is solving problems that customers bring to you. To continue offering a high-quality customer experience, you need to know how to solve...

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