| Course | |||||
|---|---|---|---|---|---|
 | C$9.99 Sales and Service / Customer Service Essentials “Should we be focusing on customer service or customer experience?”
That might sound like a trick question, but customer service and customer experience are two very different parts of the same puzzle. Understanding how the two terms... | ||||
 | C$9.99 Sales and Service / Customer Service Essentials Face-to-face, telephone, email, social media… customers probably have lots of different options to get in touch with you. But with so many channels to deal with, it can make your task of communicating with customers a bit harder. And if the... | ||||
 | C$9.99 Sales and Service / Customer Service Essentials Know your brand. Would it surprise you to learn that knowing your brand is one of the best ways to provide top-notch customer service?
A brand isn’t only a logo, a quirky name, or a social media presence – it’s also the knowledge and... | ||||
 | C$9.99 Sales and Service / Customer Service Essentials Branding is easy, right? As long as there’s a logo, a quirky name, and social-media content, a business is all set… Well, there’s more to it than that, and it all comes down to employees. If workers don’t know the vision and values of the... | ||||
 | C$9.99 Sales and Service / Customer Service Essentials When you’re trying to solve a customer’s problem or make a sale, it can be a challenge not to focus on your own agenda. You have quotas to meet and metrics to beat.
But handling a situation incorrectly or in a pushy manner will not... | ||||
 | C$9.99 Sales and Service / Customer Service Essentials Great customer relationships are good for business. And good customer service is the key to creating those relationships. When customers receive the excellent service they expect, they tend to develop positive feelings about the organization.... | ||||
 | C$9.99 Sales and Service / Customer Service Essentials Think back to any time you were rudely refused a refund, cold-called or received an impersonal birthday message from a stranger on LinkedIn, and you’ll realize you know exactly how to destroy a potential customer relationship.
Keeping... | ||||
 | C$9.99 Sales and Service / Customer Service Essentials In customer service, it’s important to know how to create and maintain customer loyalty. For any business to thrive and grow, it needs loyal customers. Not only do they keep buying products and services, but they can also become advocates. That... | ||||
 | C$9.99 Sales and Service / Customer Service Essentials You’re most likely familiar with this scenario. A difficult issue or unreasonable request comes up during the 5 minutes before the end of your shift. You’re tempted to shoot off the first response that comes to mind just to get the customer... | ||||
 | C$9.99 Sales and Service / Customer Service Essentials Even in the best businesses, problems can still come up. An important part of any customer-service role is solving problems that customers bring to you. To continue offering a high-quality customer experience, you need to know how to solve... |
