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Greeting Customers (R0001)
C$9.99
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Micro-Learning Courses
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Retail Essentials
Greeting Customers (R0001)
Whether spending time at the front of the store or working the “Live Chat” on the company’s website, you’ve got to understand how to greet customers properly. That first impression is the foundation upon which a great shopping experience...
Service at the Cash Register (R0002)
C$9.99
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Micro-Learning Courses
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Retail Essentials
Service at the Cash Register (R0002)
When you’re taking your turn on the cash register, you might be the only person your customer interacts with in-store. That’s a golden opportunity for you to make their shopping experience a good one. Why is that important? Because good...
Connecting with Customers (R0003)
C$9.99
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Micro-Learning Courses
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Retail Essentials
Connecting with Customers (R0003)
The modern world is a convenient place if you’re a shopper. Businesses compete with each other to bring customers the best quality at the lowest price, but this can be problematic for the company you work for. Customers are faced with too much...
Giving Advice (Confidently) (R0004)
C$9.99
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Micro-Learning Courses
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Retail Essentials
Giving Advice (Confidently) (R0004)
It’s your first week at your new job. A customer asks you for advice about a product. You feel like you don’t know the products well enough yet, so you seek help from a co-worker. But the store is busy, and no one’s free to give you a hand....
Dealing with Stressful Situations (R0005)
C$9.99
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Micro-Learning Courses
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Retail Essentials
Dealing with Stressful Situations (R0005)
We’ve all been there. An unhappy customer holds you up while the line of shoppers waiting to pay gets longer and longer. Your stress levels are rising. You need to figure out a way to resolve the situation and get the line moving, or you’re...
The Importance of Procedures (R0006)
C$9.99
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Micro-Learning Courses
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Retail Essentials
The Importance of Procedures (R0006)
You’ve heard the phrase, “Rules are made to be broken,” right? And sometimes it’s okay to bend the rules a little. Like having a cheat day when you’re on a diet, or staying up to binge-watch your favorite show, even though you’ve got...
The Basics of Commercial Awareness (R0007)
C$9.99
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Micro-Learning Courses
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Retail Essentials
The Basics of Commercial Awareness (R0007)
In London, England, cabdrivers must train for and pass a test called “The Knowledge.” It’s a test designed to ensure they have a deep understanding of their job, and their industry. And, by making sure every driver has commercial awareness...
Developing Product Knowledge (R0008)
C$9.99
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Micro-Learning Courses
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Retail Essentials
Developing Product Knowledge (R0008)
Making a sale can be tough. Sometimes, to be successful you need access to every sales technique in the book. Of course, it helps if you have a great product. But when you’re trying to sell that product to a customer, it doesn’t look good if...
The Desire to Help Others (R0009)
C$9.99
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Micro-Learning Courses
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Retail Essentials
The Desire to Help Others (R0009)
The desire to help others is 1 of the most important traits in a retail employee. Retail shouldn’t be seen as an opportunity to take advantage and sell to a customer at any cost. Instead, it’s an opportunity to discover what the customer...
Service with a Smile (Even When Tired) (R0010)
C$9.99
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Micro-Learning Courses
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Retail Essentials
Service with a Smile (Even When Tired) (R0010)
More often than not, excellent customer service starts with a smile. But retail can be a fast-paced and challenging environment to work in. So how can you deal with things like dissatisfied customers and keep delivering top-notch customer...

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