Business Skills → Project Management Applied

Ensuring Customer Satisfaction (PMA07)

When you walk into a situation with high expectations, you’re likely to feel let down if you don’t get what you want.

Customers expect to get what they pay for. Giving them anything less will affect the satisfaction they feel after interacting with your business. It’s never a good idea to leave your customers unsatisfied. After all, who knows how many potential customers will read a bad review? So, it’s important to set out a plan for ensuring customer satisfaction in your new project.

By planning for positive customer experiences and putting ways of dealing with potential issues in place, you’re building a project with a plan to ensure all your customers leave feeling satisfied.

By the end of this course, you will be able to:

• Manage customer expectations
• Recognize the importance of great product delivery
• Describe great after-care techniques

Why take this course?

If you’re a project manager or leader who wants to enhance customer experience as part of a new or current project, then this is the course for you. Exceed shopper expectations when running your new project, and you’ll create loyal customers who keep coming back for more.

10 mins | SCORM | Takeaway Tasks

Version Date: 2021/09/01

  • Ensuring Customer Satisfaction
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever