Sales and Service → Customer Service Applied

Practicing Positivity (CSA03)

Positivity is great! When you’re positive, you lift everyone around you. You create positive energy that affects everybody you interact with, making everything you do seem easier. The opposite is also true. Negativity will make you unhappy and make the things you do more difficult to achieve. Positivity will help you to be happier, healthier, and more productive.

When you work with customers, you can’t afford not to be positive. Be positive and you’ll make problems seem smaller or even go away altogether. Your customers will be happier too, and they’ll always come back for more.

By the end of this course, you’ll be able to:

• Identify ways that being positive affects your attitude
• Explain how to think positively
• Interact positively with every customer
• Demonstrate positive problem-solving

Why take this course?

If you work with customers of any type, they’ll expect you to deal with them positively. This course will help you achieve that by showing you how to interact and engage positively with every customer. You’ll also see how positive problem-solving can help you resolve even the most difficult situations favorably.

10 mins | SCORM | Workbook

Version Date: 2021/08/30

  • Practicing Positivity
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever