Sales and Service → Customer Service Applied

Using the Right Language (CSA01)

Using the right language is like, really important man. ’Cos if you don’t then people might not respect you and stuff. That’s right. People will perceive you differently depending on the language you use. Be too conversational and relaxed, and they may not think you’re professional. Be too pompous and stuffy, and they might think you’re not human.

When you deal with customers, it’s vitally important that you use the right language. Be positive, confident, clear, and polite. It’s also important to be empathetic, showing that you understand how they feel and what they want. If you can do all that, you’ll build great customer relationships.

By the end of this course, you’ll be able to:

• Identify right and wrong language
• Recognize the benefits of using the right language
• Describe how to use the right language

Why take this course?

It’s so important that you use the right language when working in customer service. That’s why this is the right course for you. You’ll find out the types of language you should and shouldn’t use, understand the benefits of using the right language, and learn how to use it in your job.

10 mins | SCORM | Workbook

Version Date: 2021/08/30

  • Using the Right Language
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever