Business Skills → Coaching Essentials

Building Trust and Rapport (CE004)

Coaching is a brilliant tool that managers use to maximize staff potential. By using your relationship with employees, you can encourage them to learn. But, if you don’t have a reasonable relationship with your employees to begin with, you won’t be able to improve their skills.

A large part of coaching involves knowing enough about the person’s life to develop a joint plan to reach their goal. Those that don’t trust their manager won’t be able to have an honest conversation about their situation. If you want your team members to be passionate about their work and motivated to learn for themselves, you need to build trust with them and give them a reason to push themselves further.

By the end of this course, you’ll be able to:

• Understand the importance of trust and rapport in coaching
• Use strategies to get to know your staff
• Adapt to people’s comfort levels

Why take this course?

If you’re a manager looking to improve your team’s skills, hope to be a manager one day, or simply want to improve your coaching skills with colleagues, understanding the correlation between trust and commitment is a must. This course will explain how getting to know your staff individually will open your eyes to their situation and allow you to optimize their efforts by building a connection with them.

15 mins | SCORM | Takeaway Tasks

Version Date: 2021/08/30

  • Building Trust and Rapport
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever